About 2 weeks ago I was in a Bath & Body Works. I had just spent a bunch of time reading and writing and deep thinking and I just wanted to
browse and maybe get some air freshener. But I was not 5 seconds in the door when I was approached by someone who asked if they could help me find something. I politely smiled and responded with, "No thanks, I'm just
browsing." She went on to list all the things that were on sale and pointed out exactly where I might find the items. I made it a point to communicate by my body language that I was serious when I said I was just
BROWSING. But naturally I responded with a grin and a, "thanks". She of course, felt compelled to continue by telling me that
IF I were, at any point in time, in need of her assistance that I should seek her out. Again I said, "thanks". Then finally she walked away.
I finally felt safe to continue thinking about all that was on my mind. But...and I'd love to say I was exaggerating the time frame here...10 seconds later....an extremely bright eyed manager- type started coming at me like I was a wounded wildabeast, and her next meal. I literally felt a sense of panic as she came up to me...the bitch was gonna help me find something if it killed her. "HI! :) :) :) Can I help you find something?!?!" I said, "No thanks, she already asked and I'm just browsing." Again, I wish I was exaggerating but she seriously started listing the sales and then wanted me to follow her (she wasn't just going to point like her slacker employee!) to their locations.
If anyone knows me they know I'm extremely non-confrontational. But I've been getting better lately. So I had to interupt her by saying, "Look, I was already approached and I just want to look around. If I'm not allowed to do that, then I'm going to leave." And do you know what she said?? She said, (at least sheepishly...I'll give her that) "I'm sorry, I just wanted to let you know that...blah blah blah...is on sale and that you can find it...." Me interrupting (and not so polite), "Yes. I know. Thank you."
I was left alone after that. Odly enough, air freshener was one of the items on sale. And in fact I did seek out sales girl #1 to ask a question about it.
Ok...first of all the store is about 200 sq ft. and I think there's a sales girl for every 5. I go to ikea and I wonder if there's anyone even working there and that place is about as big as O'Hare.
Secondly, I want to know if a survey has ever been done that has found that if a person needs something and doesn't know where to find it, that they are more likely to leave without asking than getting what they need.
I don't know who comes up with these sales tactics. I think our consumer driven culture does just fine without pushy sales people. I say get rid of commission based pay alltogether. If I want a car I'll buy a car...and I'll hunt for the best deal. If you can give me the best deal then we can talk. But the price of body spray isn't negotiable...so leave me the fuck alone.